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No returns on used products
- Opened or used items
- Tampered packaging
- Lipstick, foundation, mascara
- Skincare & personal care items
Due to hygiene and safety reasons
Strictly enforced
- Damaged product received
- Wrong item delivered
- Expired product on arrival
- Leakage during transit
Inform us within 48 hours of delivery
Valid cases only
- Unboxing video (mandatory)
- Clear photos of the issue
- Show package & product condition
Protects both parties from fraud claims
Submit via WhatsApp / email
- Replacement offered first
- Refund if out of stock or unresolvable
- Processed in 5–7 working days
- Original payment or store credit
Store credit recommended for faster resolution
Replacement preferred
- Our mistake → we cover shipping
- Customer mistake → customer pays
Shipping charges are non-refundable in customer-error cases
Case by case basis
Before dispatch
✓ Full refund
After dispatch
✗ Not allowed
Contact us immediately if you need to cancel